The Old “Carson” Tower rooms have had a facelift but are still Small Hotel Rooms with only the very Basics (not even an in room Coffee maker). This is an Old Classic Hotel with a prime location on Fremont Street in Downtown Las Vegas.

I would highly recommend spending your time and money in a different casino and hotel. This was a very poor customer service experience all around. I responded saying we’re not asking for money, just decent customer service.

They didn’t ask us what happened, just said they were aware of the situation and games malfunction and there’s nothing else they can do. Their response was that spoke with the manager and we “received the best possible outcome from the situation”. 5 days later I received a response on Twitter. I contacted the casino on twitter and through email on their website. We decided to waste no further time here and left. Finally the attendant told me her name but wouldn’t call her. I asked for his manager which he just kept saying he was the manager. And our machines would never pay out more than $40 on a bonus game.” We replied “are you saying we shouldn’t play here?” To which he said “I’m just letting you know it doesn’t pay out”. He told us “I’ve played this machine before and it doesn’t pay that much. We already had $24 left in credits in the machine plus $16 from the first bonus spin. He said there wasn’t anything they could do and he offered us $60. She called a tech who could not fix the machine, who then called for the manager Carl. We waited for another attendant who could not get it fixed.

After calling a slot attendant who came and kicked the door closed, it malfunctioned again. The machine then malfunctioned saying a “door was open” on the first of our free spins. While playing on a machine we hit a bonus of 20 free games. “Our machines would never pay out more than $40 on a bonus game” was a direct quote we received from the slot manger Carl Gunn.

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